Cargo Agent (Customer Service Agent) - JFK

Delta will be offering a $2000 sign-on bonus to employees in this position, after 6 months of employment.

• Vision: Deliver world-class service to all customers. 
• Mission: Make every customer feel like the most valued person. 

As a Cargo Agent, you will work with an innovative team whose common goal is to ensure that our customers' cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cargo Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work. 

Cargo Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and unloading and transporting cargo and mail to aircraft. 

This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).

Summary of responsibilities (not comprehensive of all tasks):

• Safely operate ground support equipment such as tugs, forklifts, and tow tractors.  
• Subject to flexible work shifts, including working weekends and holidays. 
• Subject to working in inclement weather. 
• Practice safety-conscious behaviors in all operational processes and procedures while performing under time constraints.
• Safely lift, load, unload, and transport mail and cargo to and from aircraft, in addition to being responsible for on-time shipments.
• Safeguard Cargo and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, forklifts, and tow tractors in areas of congestion.
• Repeatedly lift and load cargo onto carts and ensure each shipment reaches its destination.
• Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.
• Practices safety-conscious behaviors in all operational processes and procedures.