Ramp Agent (Customer Service Agent) - PHL

• Vision: Deliver world-class service to all customers. 
• Mission: Make every customer feel like the most valued person. 

As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Ramp Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work. 

This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!). 

Ramp Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few). 

Summary of responsibilities (not comprehensive of all tasks): 

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions. 
• Safeguard Cargo, baggage, and mail from damage, loss, and weather. 
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. 
• Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination. 
• Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. 
• Practices safety-conscious behaviors in all operational processes and procedures.