The Onboard Experience Specialist is responsible for creating and executing marketing plans supporting food and beverage onboard, along with soft products like amenity kits and bedding – enabling Delta customers to have an unmatched experience onboard and telling the important stories of our partners. With a focus on creating premium experiences with a purpose, this role will also position Delta as the undisputed leader when it comes to the onboard experience.
As a part of the broader onboard communication strategy, this specialist and their plans will target customers ranging from perspective customers to those with upcoming travel to drive awareness and excitement around Delta’s onboard experience and drive positive passenger NPS (Net Promoter Score) that helps create more meaningful and deeper relationships with our customers.
As part of the Brand Experience Marketing team, this role would work with key teams across Marketing, including Brand, Social, Lifecycle and Direct Channels, along with Brand Experience Design, Onboard Services, Corporate Communications, Digital and Employee Communications.
Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Today, nothing is more important than the health and safety of our customers and employees.
With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.