As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Seasonal Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Seasonal Customer Service Agents work between 150 and 800 hours per year, serving our customers in both the ticketing and gate areas at airport locations.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:
Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:
All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Today, nothing is more important than the health and safety of our customers and employees.
With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.