Associate Customer Advocate

Delta Dental Ins

4.8

(65)

Camp Hill, PA (Remote)

Why you should apply for a job to Delta Dental Ins:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 98% say women are treated fairly and equally to men
  • 98% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We partner with Progyny & Kaiser to offer employees fertility benefits
  • Women@Delta is an inclusion community for women-identifying employees, as well as allies
  • Our 401(k) plan provides employees with a variety of investment options to help build, diversify and maintain savings over time
  • #1974

    Position summary

    forward specific inquiries as directed for priority resolution.

    • Document each customer encounter or resolution in appropriate computer tracking system.

    • Accurately complete call tracking and contact service forms and route to appropriate department.

    • Identify and report any critical or reoccurring customer service issues to Supervisor.

    • Participate in training programs, as designated.

    QUALIFICATIONS

    • High School Diploma or GED is required.

    • 6+ months customer service experience within a call center or high-volume customer contact experience is required. Required to pass position test(s).

    • Exceptional customer service skills.

    • Ability to handle constant customer contact through forced workflow distribution.

    • Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.

    • Strong organizational/time management skills and multi-tasking abilities.

    • Ability to maintain confidentiality of internal and external customer information.

    • Ability to perform basic mathematical calculations.

    • Ability to understand and retain detailed information.

    • Ability to problem solve and use critical thinking skills.

    • Ability to deescalate customer calls and handle conflict resolution.

    • Ability to prioritize and follow through.

    • Knowledge of or ability to learn basic dental terminology and procedures.

    • Must be able to work overtime as required.

    • PC skills including internet and windows-based applications.

    Base Pay Information

    The actual pay rate is determined by the union contract in effect at the time of offer and is based upon years within the unit and other negotiated factors. New hires with no service within the unit will start at the lowest rate and progress intermittently with time. $17.21/hour - $23.57/hour

    ADDITIONAL INFORMATION

    Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

    • Competitive base and incentive pay

    • 401(k) with robust matching and non-matching contributions

    • Rich medical & pharmacy benefits

    • 100% employer-paid dental and vision benefits

    • Holistic wellbeing program with deep financial incentives

    • Generous paid time off plus 12 paid holidays and your birthday off

    • Culture of growth and learning: career development; tuition reimbursement; recognition program

    • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance

    • Social responsibility and volunteer opportunities

    • Employee discount program

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    #LI-Remote

    ABOUT THE TEAM

    At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

    We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

    Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram , #LifeatDDins on Facebook and Instagram , Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn . If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

    Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

    The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

    Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

    Proof of eligibility to work in the United States must be provided if selected for hire.

    *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

    If You Are A Current Employee Click Here To Apply

    Why you should apply for a job to Delta Dental Ins:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 98% say women are treated fairly and equally to men
  • 98% would recommend this company to other women
  • 97% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We partner with Progyny & Kaiser to offer employees fertility benefits
  • Women@Delta is an inclusion community for women-identifying employees, as well as allies
  • Our 401(k) plan provides employees with a variety of investment options to help build, diversify and maintain savings over time