Quote to Cash Operation - Invoicing Process Senior Specialist - Remote

tables, and general system updates

• Work with exceptions and errors outside of predetermined options and facilitates steps needed for invoicing

• Takes required actions within billing system to handle month end processes.

• Manages and updates customer and subscription data for changes needed after contract signing and initial platform invoicing.

• Manages billing source data and processes that require manual entry

• Monitor and manage customer invoice inquiries received via online portal assessing and classifying each inquiry based on established standards

• Provides accurate, appropriate, and professional responses to customers on resolution of inquires

• Identifies issues that may be result of systematic problems. Recommends process/procedure, employee education, and/or system enhancements to improve the end-to-end process

• Supports internal and external audit needs

Qualifications:

• A bachelor's degree or demonstrated equivalent work experience in a billing or administrative role.

• Experience in a position that involves handling relationships with customers and providing exceptional service

• Must be proficient in Microsoft business applications and have overall strong PC skills

Preferred skills:

• Analytical problem-solving skills

• Attention to detail

• Excellent verbal and written communication skills

• Proven organizational and prioritization skills

• Ability to handle stressful situations and meet strict deadlines

• Must be able to work independently

• Experience in Salesforce, Zuora

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