Credit Controller - France

As we continue to evolve to meet the expectations of our partners, we want everyone that receives GBO's services - customers, suppliers, and employees - to choose Diageo because we are easy to work with. We are also determined to ensure that overall 'GBO Experience' of all our clients is a positive one - with timely and accurate solutions as well as effective and positive interaction with our teams.

The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.

We are passionate about making sure these processes are as standardised, smooth, and efficient as possible for our markets and our customers. We take personal responsibility for our debtor's business performance. We ensure our collaborators receive the right information, insight, and capability to strongly influence Debtors as a Percentage of NSV and Operating Cash Conversion.

We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

We offer end-to-end services at a global scale in the following areas:

• Pricing set up to make sure we're ready to trade

• Managing credit limit and payment term approval processes

• Order capture from customers and between group companies

• Driving order and invoice issue resolution with 3PLs, Sales and Supply

• Collecting cash from customers and group companies

• Managing, validating, and paying promotional invoices

Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. The role drives Customer satisfaction through service excellence. Drive CASH and TAG results by managing excellent business partnering with Customers as well as with Sales and Commercial Finance Teams.

The role - Key responsibilities

• Take full ownership of cash collection and drive results while ensuring top-notch customer satisfaction.

• Build strong, lasting relationships with customers, sales teams, and internal partners.

• Supervise and handle credit risk, propose credit limit adjustments, and approve order releases based on Statements of Account (SoA).

• Lead the customer ledger, ensuring overdue invoices, deductions, and payments are accurately tracked and resolved.

• Proactively identify and solve recurring issues-cash, disputes, data, or technical-related-while advancing where necessary.

• Support bad debt decisions, cash forecasting, and provide reporting to drive root cause analysis.

• Actively give to compliance and controls, promoting CARM (Sarbanes Oxley) standards.

What Success Looks Like:

• On-time cash collection and reduction of overdue payments.

• Resolution of customer disputes and deductions efficiently.

• Strong relationships with customers and internal teams built on trust and collaboration.

• Positive impact on customer satisfaction and business cash performance.

About you

We're looking for someone who grows with forming relationships and making an impact. You are confident, proactive, and enjoy working with people across teams and markets.

Essential

• Excellent interpersonal and communication skills

• Proficient in the language required for your market, with strong English proficiency

• Expertise in French language

Desirable

• A college or university degree

• Financial knowledge or commercial experience

• Understanding of internal and external business partners

• Strong MS Office skills and comfortable working with digital tools.

You're someone who

• Takes ownership of your work and gets results

• Loves solving problems and finding solutions

• Thrives in a collaborative environment while being confident working independently

Benefits of working here

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Inclusion & Diversity

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Character Is Everything