Ad Tech Systems Admin

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Ad Tech System Administrator will be a key role for supporting the DISH Media team needs by ensuring operational effectiveness across the ad tech stack. This role will be responsible for system administration and being the primary liaison between business units and vendors by performing consultative activities supporting the advertising business needs. 

WHAT YOU WILL BE DOING :

• Systems and Process Expert

• Learn and understand how business operates through the various ad tech systems in use today to become a DISH Media SME

• Learn and understand the capabilities of each system

• Ensures documentation standards and procedures for operations are in place 

• Maintain system administration areas within the platforms and work with the business to adjust settings as is necessary

• Serve as first line of support in responding to and diagnosing production support problems and if necessary to pass onto the vendor, communicate effectively between the business and the vendor to resolve issues

• Actively seek and evaluate opportunities for process improvement

• Work with business to create and maintain system resources and training materials for new users

• Responsible for user provisioning throughout the systems including internal DISH user setup and termination; and external DISH user setup, termination, and quarterly auditing

• 3rd Party Vendor Management

• Interacts effectively with internal customers and appropriate system vendors to conduct necessary research and analysis to resolve issues

• Opens, tracks, and communicates to vendors issues and questions via ticketing or email communication

• Coordinate amongst vendor and internal DISH teams to ensure Infrastructure upgrades are completed and tested effectively

• Review reporting and conduct monthly analysis to ensure vendor SLA adherence; work with client partner if not in adherence and escalate issues when necessary

• Maintain detailed enhancement request lists for all systems and partner with each vendor’s product team to assign roadmap items and changes to the product are in alignment with DISH Media’s needs

• Release Management

• Proactively works with the vendor to target dates for non-prod and prod upgrades that work with the DISH Media business needs

• Responsible for non-prod unit testing of new functionality – ensure that features are working as described and designed in release notes; integrate new functionality into E2E testing as is necessary

• Coordinate and run E2E UAT & Prod Validation testing of complete DISH cycle and effectively communicate to business users expectations during UAT and Prod Validation testing as well as elicit feedback regarding the results of testing

• Work with vendor to resolve any issues that arise during testing

• Create new or modify existing training materials to include new release functionality and host Release Notes review sessions with the front-end users

• Organize email communication blasts to necessary business users & management regarding upgrades

• Host, lead, and follow-up for meetings between business users and vendor on regular cadence and for ad hoc requests

• Data Vendor Support

• Clean and distribute regular programming information to our necessary 3rd party as they occur

• Serve as first line of support in responding to and diagnosing production support problems for DISH Media’s data clients and if necessary to pass onto internal DISH teams for resolution by writing appropriate features, communicate effectively between all involved parties to resolve issues

• Actively seek and evaluate opportunities for process improvement

• Communicate regularly with the client by hosting variety of meetings to discuss issues and and enhancement requests

• Work with product owner and DISH Media’s data team to align roadmap items 

• General Data Support

• Learn and understand data schemas, directory structures and be able to provide insight when needed for analysis

• Assisting with AWS bucket access requests and resolving issues

• Identifying discrepant data and reporting to appropriate teams to resolve

• Responsible for completing a variety of internal audits including but not limited to: 

• Annual SOC 1/SOC 2 Auditing

• Compilation of Monthly User Auditing (SARA)

• Bi-Annual IT SOC auditing

• Organize and maintain a variety of internal tools including: ticketing systems, dashboards, google drive, etc.

Skills, Experience and Requirements

• Education: Bachelor’s Degree in Technology, Communications, Business, or other appropriate field.

• Experience: Relevant working experience having 2-3 years in a similar role or in an analysis-based position

• A self-starter, self-directed individual with strong organizational skills who enjoys paying close attention to detail and doesn’t let the little things go by unnoticed

• Have the ability to compartmentalize what and who you are in the moment as you will be playing multiple roles managing several vendor and internal relationships as both the client and the vendor

• People-person and gregarious individual who Is able to easily relate to users, understand problems, replicate those issues or elicit additional information from users to help identify the problem in a engaging manner

• Excellent interpersonal skills who works effectively with teams throughout organization and across multiple time zones and different office locations

• Superb analytical and creative thinking skills - you are someone who is always asking why and does not always take something at face value

• Can clearly articulate information as appropriate to the audience through excellent verbal and written communication across various cross-functional teams

• Courage to challenge existing practices to find better solutions

• Excellent analysis, testing and troubleshooting skills - you aren’t afraid to get your hands dirty, pull the data, recreate the issues, sit with a user, do what you need to in order to understand the problem and relate it to the appropriate party 

• Strong multitasker who is nimble and adaptable in our fast-paced environment

• Rudimentary project management skills but with strong organizational and follow-up skills

• Ability to 10% travel as required by land or air on an occasional basis

• Be willing to sit in an office with your team at our Downtown location

• Hard Skills: 

• Google suite 

• Basic understanding of data structure

• Systems: Tableau; Athena; S3; Redshift; Service Now, Rally

• Preferred Systems:  Mediaocean: DealMaker, DMD, Crossroad; Freewheel MRM, Strata; Invidi; Imagine: XGLinear; Decentrix BIAnalytix

Salary Range

Compensation: $69,000.00/Year - $94,300.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.