Analytics Manager

Department Summary

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need-to-achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

We are looking for a Manager of the Analytics team, part of our In-Home Services (IHS) Command Center. This role will help drive the success of our operational performance and financial profitability. As an Analytics Manager at DISH, you will primarily be responsible for providing meaningful and actionable insights to our Corporate Leadership and Field Operations teams. This role is a balance between an individual contributor and player-coach manager. You should be equally comfortable and excited about coding and modeling as you are to mentor, train, innovate, and empower a team of Analysts. 

Role Responsibilities 

• Champion efforts effectively across multiple teams, build strong working relationships with partners in IHS, IT, Business Process and Technology, Marketing, Customer Experience Operations, and more

• Manage data strategy and analytics workflows

• Drive standardization and automation in performance reporting

• Set and own analytics priorities, Team OKRs, and deliverables

• Hire, mentor, and lead a high-performing team of analysts

• Identify opportunities for growth in the business and engage in long-term strategic planning alongside practical near-term actions to deliver incremental results and build toward a preferred future state

• Work with business leaders to define metrics, monitor performance, and make data-driven decisions through dashboards and analysis

Skills, Experience and Requirements

• 4+ years of work experience using R/Python, SQL, and AWS Redshift tools to drive analytics

• 3-5 years of experience as a people manager

• Strong data visualization and dashboarding experience, Tableau preferred

• Ability to translate stakeholder requests into technical requirements to surface impactful end-state analyses and reports

• Exceptional ability to communicate complex analyses, verbally and in writing

• Outstanding problem solving and analytical skills including talent for conducting research, analyzing data, developing

• Strong ability to collaborate and drive accountability, organization, and results across teams

• Eagerness to work on development of internal tools, systems, packages, process, and documentation

• Degree in Computer Science, Math, Statistics, Engineering, Economics, Business, or hands on job experience with data science or analytics

• You are committed to honesty and a diverse and inclusive workplace

Salary Range

Compensation: $90,000.00/Year - $120,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.