Application Experience Tester II

DISH

3.6

(40)

Littleton, CO

Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7
  • #90366-en-us-1

    Position summary

    testing for issues identified as impacting to customers and agent applications for our Wireless brands. This team is responsible for identifying, validating and escalating agent and customer impacting issues during business hours and on-call rotation support. You will work closely with cross-functional teams to validate and escalate impacting issues.

    Key Responsibilities:

    • Incident Life Cycle: Identify, validate and escalate INCs affecting the agent and customer experience in the production environment

    • Testing: Conduct thorough tests to ensure they meet both business requirements and customer experience expectations

    • Cross-Team Collaboration: Work with various departments throughout the company, including IT, Incident Management, Skill Management, Wireless UAT extended teams, and other business partners

    • Subject Matter Expert: Fully understand processes, their impact on the agent and customer journey and tools

    Skills, Experience and Requirements

    Skills and Qualifications:

    • Attention to Detail: Strong attention to detail, ensuring that all impacts to customer journey and experience are thoroughly identified and tested

    • Collaboration: Experience working in cross-functional teams, with a focus on building strong relationships between business and technical departments

    • Communication: Strong verbal and written communication skills, with the ability to clearly convey findings and feedback to non-technical stakeholders and business leaders

    • Customer-centric: Ability to approach testing with a customer-first mentality, ensuring that services align with overall business objectives and agent and customer experience

    • Resourceful: Ability to initiate and drive projects independently, embodying a proactive and self-starting approach to tasks and responsibilities

    • Data-first mindset: Ability to use data to inform prioritization and customer impact analyses

    • Previous experience in a product and/or acceptance testing role focused on functionality and customer experience preferred

    • Proficiency with Google Suite products, ServiceNow and Jira not required but preferred

    Salary Ranges

    Compensation: $63,150.00/Year - $90,000.00/Year
    Benefits

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

    Why you should apply for a job to DISH:

  • 4.1/5 in supportive management
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching
  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances
  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7