Business Operations Analyst II

Department Summary

DISH is a Fortune 250 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

DISH is seeking a strongly motivated Business Operations Analyst to drive agent application strategy within the Customer Experience Agent Application & Delivery team. The role focuses on the defining and managing end-to-end business requirements for the applications agents use to support customers in real time. The team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery. The team is actively engaged in supporting growth areas of several businesses, including DISH’s TV, On-Tech and Sling business. You will help support the launch of new initiatives and help align agent tools with DISH’s business direction. You will have the opportunity to learn and grow in a fast-paced environment as we collectively transform the wireless industry. 

Primary responsibilities include:

• Documenting rules and functionality for front-end applications.

• Managing the planning, development, design, and implementation of projects.

• Building strong relationships with business and IT partners to ensure alignment and timing for delivery of new functionality.

• Understanding the end-to-end user experience and proactively identifying enhancement opportunities.

• Creating a strategic roadmap for agent tools to support the multiple CXO and DISH initiatives.

Skills, Experience and Requirements

• Excellent organization and time management skills

• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities

• Ability to prioritize and juggle multiple high-priority projects

• Strong communication skills and ability to present to executive leadership

• Capacity to deliver a technical message to a non-technical audience

• Curiosity to learn new things and brainstorm new opportunities

• Ability to understand IT processes and communicate with IT stakeholders

• Self-motivation and ability to maintain a positive attitude in the most stressful situations

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.