Business Operations Analyst III

Department Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest https://U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.

This position will be based out of Christiansburg,Virginia or Phoenix, Arizona.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

This Business Operations Analyst position falls within our Technical Operations - DISH Wireless Beta Team. While primarily a member of the Customer Experience organization, Technical Operations supports various business groups internal to DISH, and externally with our vendors.  As a DISH Wireless Beta Analyst, you will be a key player in DISH’s device, plan,  and platform wireless release process.  Your focus will be to identify, trend, and escalate potential device performance and software issues in the pre-launch phase. Additionally, you will develop and validate analytic theories on potential software and hardware abnormalities.

The Dish Wireless Beta Team is required to be extremely versatile to support many aspects of the business. This position too is expected to be versatile, in order to fill different needs day-to-day as Dish Wireless Beta continues to support the direction of the business. 

Primary responsibilities will fall into the following categories: 

• Assist with creating testing scenarios and reporting for all wireless performance and software release processes

• Review feedback from testers and agents through tools and forums for potential issues, and provide feedback back to the tester reporting the issue to close the feedback loop

• Identify wireless performance and software bugs through routine testing when new software or hardware is released, and by participating in the Dish Beta Program

• Coordinate with various departments such as engineering, product marketing, product stability, and technical support, to plan for business changes that may impact the overall stability of our service

• Accomplishing tasks using various databases throughout the company, and writing custom SQL Server scripts to help automate day-to-day responsibilities. Keep a keen eye to identify opportunities to turn ad-hoc investigations into recurring processes.

• Develop and archive documentation referencing software release notes, projects, and product stability processes

• Use Google Sheets, Tableau, and other tools to manipulate data and generate reports and analyses

• The ability to support many areas of the business, sometimes simultaneously, while understanding or being able to learn how each of them differ while maintaining how the customer experience aspects of each are the same.  

Skills, Experience and Requirements

A successful Business Operations Analyst will have the following: 

• Bachelor's degree from four-year college or university; or three years related experience and/or training; and two plus years of experience; or equivalent combination of education and experience

• Proficient in Google Sheets, Microsoft Excel, as well as knowledge of database basics (https://e.g. SQL, MS Access)

• Experience in Agile development methodologies preferable

• Excellent quantitative and analytical abilities, with proficiency in mathematical concepts (fractions, percentages, ratios, proportions, statistics, probabilities, algebraic expressions, etc.) and ability to define problems, seek and collect data, establish facts, and draw valid conclusions

• Experience in Python, Java, C++, or C# is a plus

• Well-developed verbal and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials

• Experience with or ability to work in a fast-paced environment; and excellent teamwork skills with ability to establish productive working relationships with other departments and personnel

• Sharp attention to detail is a must; high personal standards for quality and thoroughness

Salary Range

Compensation: $57,https://400.00/Year - $82,https://000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.