Business Operations Manager III, Boost Operations




Littleton, CO


Position summary

Department Summary

At Boost Mobile, we deliver value without compromise, continually redefining what’s possible from a mobile carrier for more than nine million customers.

Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we’re building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all.

Together, we’ll draw on our legacies of disruption to change the way the world communicates.

Job Duties and Responsibilities

This Business Operations Manager will be working within the Boost Mobile Sales Operations team. This role will be working in a collaborative and fast-paced environment.  

Responsibilities include:

  • Manage sales operations and sales operations staff to support the prepaid sales for the Boost Brand
  • Develop and implement sales operations processes and best practices that can be implemented throughout the prepaid sales organization including onboarding of retailers, tracking of KPI’s, and implementation of promotions
  • Responsible for developing and automating daily/weekly/monthly/ad-hoc reporting for prepaid sales teams and distributors
  • Handle key operational support functions and special ad-hoc projects for the prepaid sales department
  • Administer retailer approval processes and oversee distributor sales operations training
  • Responsible for various senior meeting content and reporting
  • Partner with Sales team to identify sales metric opportunities within markets
  • Maintain and develop content, reporting, presentation building, and operational direction within the prepaid sales channels
  • Provide operational support and guidance for our logistics and technology partners
  • Work with DISH headquarters related to reporting and audit requirements


Skills, Experience and Requirements

Minimum skills/experience:

  • Bachelor's degree in business, operations, or related field; equivalent combination of education and experience will be considered
  • MBA is a plus
  • 5+ years of relevant experience supporting a sales or operations organization
  • Advanced in GSuite and MS Office
  • Ability to travel and work with local leadership to identify operational shortfalls and develop and execute fixes
  • Ability to quickly ingest data and turn it into actionable reporting for teams
  • Relationship management across sales operations team, sales team, and other departments

Desired skills/experience:

  • Ability to present sales analysis to the Boost team as well as distributors and retailer partners (in person/virtual)
  • Demonstrates the ability to multi-task, prioritize team's work, and drive positive change consistent with overarching organizational goals
  • Proactively recognizes and defines opportunities/problems, determines solutions to address them, and independently oversees solutions through to completion
  • Demonstrates strong negotiation skills at all levels of the organization, striving for win-win solutions
  • Regularly recommends changes that improve existing business processes, overall enterprise performance, and sales operations.
  • Strong project management skills including a demonstrated ability to plan, schedule, organize, coordinate, manage, & evaluate project efficiency.
  • Ability to deliver popular and unpopular messages with the appropriate level of transparency
  • Developer experience (Google App Scripts, Python, SQL, Javascript)
  • Efficiency through automation

This role is not eligible for sponsorship

Salary Range

Compensation: $96,https://250.00/Year - $137,https://500.00/Year
Compensation and Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Why you should apply for a job to DISH:

  • 4.2/5 in supportive management

  • 57% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching

  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances

  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7