Content Creator - Knowledge Solutions




Englewood, CO


Position summary

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest https://U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Primary responsibilities will fall into the following categories:

  • Develop Support Content: Create and update knowledge base content, such as support articles, how-tos, and tools, to provide our customer service representatives the resources needed to address customer needs.
  • Collaboration with Cross-functional Teams: Collaborating effectively with business partners, subject matter experts, and developers, working together to gather information and ensure accuracy and relevance of knowledge base content.
  • Improve User Experience: Continuously enhance the usability and accessibility of support content to allow users to provide an exceptional customer experience. Utilize user feedback and metrics to identify areas for improvement.
  • Maintain Consistent Design and Voice: Adhere to established voice guidelines and maintain a consistent tone and style across all knowledge base content, ensuring a cohesive user experience.

Product Planning & Strategy: Develop and maintain a roadmap that aligns with team and company goals. Identify and prioritize opportunities based on user feedback, level of effort, and business priorities.

Skills, Experience and Requirements

A successful Content Creator will have the following:

  • Education & Experience: Bachelor's degree from four-year college or university; or at least four years related experience and/or training; or equivalent combination of education and experience.
  • Excellent Writing Skills: Exceptional written communication skills with the ability to convey complex ideas in a clear and concise manner. Attention to detail, grammar, and spelling is crucial.
  • Collaboration & Adaptability: Ability to work collaboratively with cross-functional teams and adapt quickly to changing priorities and requirements. Comfortable dealing with ambiguity and working in a fast-paced, constantly changing environment.
  • Communication & Presentation: Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including senior business executives and technology vendors.
  • Continuous Improvement Mindset: Demonstrate a passion for personal growth and learning. Show a commitment to staying current in their field and striving for excellence throughout career.

Technical Aptitude: Ability to understand and learn software applications, and  technical products. Experience using HTML, CSS, and JavaScript in front-end development is beneficial but not required.

Salary Range

Compensation: $57,https://400.00/Year - $82,https://000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Why you should apply for a job to DISH:

  • 4.3/5 in supportive management

  • 57% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • DISH invests in their employees with profit sharing – on top of 401(k) matching

  • DISH’s Paid Protected Time allows employees flexible time off for anything from vacation to emergencies or other extenuating circumstances

  • The Employee Assistance Plan is available to all employees & offers free, 1-on-1 counseling with experienced consultants available 24/7