Director, Software Engineering - Customer Digital Solutions

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. Our team is critical to that success. We are searching for a strong leader to join our IT leadership team as a Director of Software Engineering overseeing our customer-facing digital solutions. 

This role will be key in working with our business partners to develop and execute on a digital strategy to drive great customer sales and support experiences. These solutions support millions of customers and help fuel the growth of our J.D. Power Customer Satisfaction awarded pay-TV business.

We are driven by curiosity, pride, adventure and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Reporting to the Vice President of Software Engineering for IT, the Director of Software Engineering will lead the teams responsible for developing, deploying and maintaining eCommerce, web, mobile, IVR, and outbound communications systems that directly support our customers across multiple lines of business. The ideal candidate will be a dynamic leader, an excellent communicator, have demonstrable expertise in software engineering and above all be customer and team-focused. The candidate will supervise managers of various software engineering teams and work closely with peers across our multiple lines of business.

• Leading a team of high-performing software engineering managers and their respective organizations

• Working across business and IT teams to provide solutions for our 4 major lines of business, enabling them to meet their objectives and provide business continuity

• Collaborating with business partners and other IT teams to continuously improve delivery through requirement definition, intake, prioritization, development, test, deployment and operations

• Regularly communicating shared vision and direction with managers, engineers and others 

• Engaging and developing team members through hiring, establishing goals/development plans, motivating and mentoring

• Maintaining an employee-engaging, productive working environment

• Providing architectural guidance on complex initiatives

• Ensuring adherence to coding standards, processes, documentation and security requirements

Skills, Experience and Requirements

• Experience developing and executing digital strategies

• Passion for collaborating with business partners to provide solutions for known opportunities and capability for future growth

• Experience managing large teams of software engineers and multiple mission-critical applications

• Experience implementing reliable, secure, enterprise-scale systems including software delivery and change management

• Experience designing and delivering cloud-native software using Agile and other development methodologies

• Experience in Adobe Experience Cloud products

• Good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies

• Excellent verbal, written, presentation and interpersonal skills with interactions at all levels of the organization

• 10+ years of work experience in software development

• Education: Bachelor’s degree in a technical discipline

Salary Range

Compensation: $185,000.00/Year - $225,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.