Expert Trainer

Department Summary

DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we are building the nation’s first stand-alone cloud-based open RAN 5G network. 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

SUMMARY 

Expert Trainers plan, coordinate programs, schedule, and instruct courses to enhance the knowledge and skills of Manufacturing & Distribution employees. This position does so by researching, developing, designing, revising, and facilitating training programs for teams in Spartanburg, El Paso and Distribution locations in Denver and Suwanee.  Expert Trainers provide coaching and guidance to OJTs, Group Leads, Supervisors, and Operators.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Develops and delivers training courses, including but not limited to: new hire orientation, operational, and technical product training
• Assess, design, develop, and evaluate learning and organizational development (OD) solutions to support employees at DISH, particularly in Manufacturing and Distribution, including developing multimedia elements to support classroom-based instructor-led, e-learning and mobile content (graphics, video, audio, etc.)
• Maintains training, participant and reference materials and equipment.  
• Works with other on-the-job trainers to further develop their project management skills and provides developmental guidance to enhance their training skills
• Confers with management to gain knowledge of specific work situations requiring employees to better understand policies, procedures, regulations, technologies and human relations
• Assists with selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials that create diverse opportunities for participants to connect with the content
• Assists with the testing of trainees to measure progress and to evaluate effectiveness of education program(s)
• Work collaboratively with cross-functional teams on projects, new product rollouts, and process evaluation
• Coordinates training schedules, oversees trainer logs, maintains trackers and reports
• Supports On-the-Job trainers by providing document updates and training process changes
• Serves as a liaison between training and shift supervisors
• Flexibility in taking direction, receiving critiques, and redirection
• Review designs for errors before printing or publishing them
• Meet deadlines and keep all stakeholders informed of progress
• Ability to support multiple projects and responsibilities simultaneously

This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.

Skills, Experience and Requirements

SKILLS, EXPERIENCE, AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

• Associates degree or two years of related experience, and/or one year supervisory/management, customer service or presentation experience; or an equivalent combination of education and experience.
• 1+ years’ experience using a computer
• Intermediate work experience using Microsoft Office software, specifically Outlook, and Excel or Google Suite
• High School Diploma or GED. 

SKILLS

Competencies include excellent presentation/facilitation, computer, organizational, analytical, interpersonal and written/oral communication skills. Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment. 

• Mid-level proficiency in Microsoft Office/Google Suite
• Some proficiency in Adobe Creative Suite and other software including, in order of priority: InDesign, Photoshop, Acrobat Pro, PowerPoint, Illustrator, Flash, as well as Word and Excel and basic proficiency in a variety of e-learning software such as Articulate, Captivate, etc.
• Collaborative approach to working with team and clients
• Proficient in delivering face-to-face training and online learning, using best practices that apply to both environments
• Analytical skills to include, but not limited to:  research, forecasting, problem-solving, data mining, interpreting, reporting, and communicating
• Demonstrated knowledge of adult learning principles, training program evaluation, and curriculum development, including principles, models, and trends
• Writing proficiency-excellent communication skills including the ability to effectively communicate technical information
• Ability to create a positive learning environment, facilitate learning, manage challenges, and evaluate learning
• Scheduling protocols and have more than a general knowledge of reporting/tracking mechanisms

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions and percentages and ability to apply concepts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factions, and decimals.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This is a highly skilled position that required the ability to make decisions on business processes, identification and remediation of errors, and issues with existing processes.

CERTIFICATES, LICENSES, REGISTRATIONS

May be required to travel and be in possession of a valid personal credit card for reimbursement purposes. A minimum of 10 current certifications or lateral move from another department. Successful completion of the MFG Training Department OJT Trainer Certification

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have the ability to lift 45 lbs. and stand for long periods of time and the ability to operate a pallet jack loaded with receivers.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

REPORTS TO

Training Manager

Salary Range

Compensation: $24.59/Hour
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.