DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
***This role works a shift from 9pm - 7am MST, Wednesday - Saturday.
Working in a 24/7 Service Support Center, the successful candidate will provide 5G Tier II-Level Incident Management support with virtualized ORAN systems deployed nation-wide. This position will quickly analyze service and system issues, determine corrective actions and implement steps to restore services, and will escalate complex issues to additional resources.
This position will provide ticket information on the corrective actions implemented. Corrective actions can range from hardware resets to Network Function stop/restarts. This position will also contribute to on-going process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.
In this role, you will be:
Skills, Experience and Requirements
As a NOC Incident Management Engineer II, you will have:
A Bachelor’s degree (Electronics, CS, IT) with applicable certifications and 4+ years of experience in network operations.
2+ years of experience working within the Wireless industry on either the carrier or vendor side of the house
Good Knowledge on RAN, LTE, 5G & should have worked on mobile network NOC
Strong knowledge of IT service management software including ITIL
Excellent managerial skills and ability to collaborate with team members.
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills.
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...