DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.
Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.
Job Duties and Responsibilities
The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.
Supporting new employees through training and future development;
Demonstrating and coaching behaviors that ensure quality customer service;
Training existing Installers/Technicians on changing processes, procedures and technologies;
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards;
Improving team and individual performance by working hands-on alongside the technicians;
Managing fleet-related processes including vehicle maintenance and upkeep;
Addressing escalated customer and/or employee issues.
Skills, Experience and Requirements
As a Field Operations Supervisor/Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.
High School diploma, college degree preferred but not required;
A strong competency in leading, developing, mentoring, and coaching;
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals;
Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports;
Ability to write reports and correspondence;
Excellent presentation, facilitation and communication skills;
Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates and safely operate a motor vehicle;
Ability to climb 40 Ft. ladder in a safe manner. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300 pound ladder or the 375 pound ladder. The fall protection equipment capacity is 310 pounds and the tools are 40 pounds;
Willingness to work flexible hours, including weekends.
Compensation: $56,500.00/Year - $58,476.05/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...