Field Quality Assurance (QA) Technician

Department Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

We are looking for a Field Quality Assurance (QA) technician to develop and execute exploratory testing to ensure network and product quality. Field QA technician responsibilities include creating and implementing tests, issue validation, escalation and management and defining corrective actions.

The QA technician role plays an integral part in our company’s product and network development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software and hardware runs smoothly and meets customer needs, while being cost-effective. If you have a tech background and enjoy providing end-to-end solutions to software and hardware quality problems, we’d like to meet you.

Responsibilities

• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet customer needs
• Liaise with internal teams (IT, RAN, Engineering, Product Development) to identify device and system requirements
• Monitor debugging process results
• Communicate the results found in testing and help to drive resolutions to provide an improved customer experience
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

#LI-EC2

Skills, Experience and Requirements

• Proven work experience in a technical environment

• Proven work experience in software and hardware quality assurance a plus

• Experience in writing clear, concise and comprehensive test plans, test cases and issue descriptions

• Bachelor’s degree in Engineering or technical degree, or an equivalent combination of highly related experience and education

• 1+ year experience in network operations, analyzing wireless networks, related equipment and/or performance

• Basic knowledge of 5G ORAN split functions (7-2x, RU, DU, CU, CP, UP…) software architectures in a virtualized environment

• Ability to multitask, learn new tools and systems, grasp higher-level technology issues, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy

• Willingness to work on any assigned shift

• Willingness to travel across the country 80%-90% of the time

• Willingness to go into a local office as needed since this is primarily a field position

• Experience analyzing wireless networks, related equipment and/or performance

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.