Field Resource Coordinator - Routing Specialist

Department Summary

DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.

Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.

Job Duties and Responsibilities

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments. 

What’s in it for you?

• $19.50/hour
• Great promotional opportunities
• Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

Primarily responsible for:

• Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing;
• Working with technicians to accommodate same day customer appointments;
• Tracking and communicating appointments’ progress with field management;
• Referring and assigning additional jobs to external subcontractors;
• Answering incoming customer calls that arise and handling/transferring appropriately;
• Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy.

Spanish bilingual is a plus.

Skills, Experience and Requirements

A successful Field Resource Coordinator will:

• Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service;
• Effectively communicate, both written and verbally, with all levels of the organization;
• Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion;
• Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment;
• Have the drive to learn and master DISH’s workforce management (WFM) and customer relationship management (CRM) software.

Education and Experience:

• Bachelor's degree from a four year college or university is a plus; or a combination of education and experience.

Benefits:

At Dish Network, we are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.   

• Performance bonus 

• Medical, dental, vision

• 401(k) with company match

• Paid Time Off

• Profit Sharing

• Tuition reimbursement

• Complementary Dish Network programming

Salary Range

Compensation: $19.50/Hour$19.50/Hour
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.