DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic, and transformative needs of the changing world.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
Our Commercial Wireless Digital Experience team is building out the future of our Enterprise B2B applications. We envision an automated ecosystem enabling self-service capabilities for customer onboarding, operation, developer capabilities, and a marketplace of services and capabilities that we will provide in the build-out and creative utilization of the first open-RAN 5G network in the US
In this role you will:
Build Foundation- Relationships/Repeatable Processes:
Define & Manage to Success:
Handoff to BAU:
Team with business partners and IT resources to Identify and lead opportunities in the implementation of Onboarding Automation
Collaborate with business partners in identifying product improvement in terms of new features, systems, and or process improvements with an eye on gamification and monetization
Identify opportunities for new roles that will to facilitate various needs in the customer onboarding process and the automation of that process
Skills, Experience and Requirements
Customer Success experience in IT and or Communications industry(s)
Compensation: $122,550.00/Year - $165,450.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...