IT B2B Integration Manager

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic, and transformative needs of the changing world.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Our Commercial Wireless Digital Experience team is building out the future of our Enterprise B2B applications. We envision an automated ecosystem enabling self-service capabilities for customer onboarding, operation, developer capabilities, and a marketplace of services and capabilities that we will provide in the build-out and creative utilization of the first open-RAN 5G network in the US

In this role you will:

Build Foundation- Relationships/Repeatable Processes:

• Establish strong working relationships and processes with Internal Business Partners 
• Assist the Business Development team with sales engineering around the onboarding process
• Create and maintain playbook, tutorials, and other onboarding documentation /processes for IT onboarding of enterprise customers
• Review the IT onboarding playbook and general onboarding process with potential/new customers and their IT teams
• Participate in onboarding automation technical strategy
• Lead virtual assistant development team in the design and delivery of onboarding use cases

Define & Manage to Success: 

• Responsible for the technical relationship with partners during pre-sales and onboarding
• Work with Customers' Business and IT partners and internal PMs to identify, plan and track success goals and milestones for IT integration activities
• Facilitate recurring customer and internal facing meetings and working sessions 
• Create and maintain customer-specific dashboards/reports to maintain timely progress toward success 
• Work with internal IT teams to ensure that technical API and process documentation is properly maintained 
• Work with internal teams to identify and develop operational change & support processes 

Handoff to BAU: 

• Work with customers' business and IT teams, as well as internal operations teams, to ensure that operational change & support processes are documented and communicated 
• Facilitate post-mortem activities to identify and continuously improve processes and systems

Continuous Improvement: 

• Team with business partners and IT resources to Identify and lead opportunities in the implementation of Onboarding Automation 

• Collaborate with business partners in identifying product improvement in terms of new features, systems, and or process improvements with an eye on gamification and monetization 

• Identify opportunities for new roles that will to facilitate various needs in the customer onboarding process and the automation of that process 

Skills, Experience and Requirements

Required

• 6+ years Program Management Experience
• 6+ years Experience in managing B2B integration activities, preferably Wireless MVNO or related
• 6+ years Experience in managing relationships with internal and external customers and related IT resources 
• 6+ years Experience maintaining and presenting executive-level communications, reports, and statuses
• Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
• Strong oral and written communication skills

Preferred

• Customer Success experience in IT and or Communications industry(s)

Salary Range

Compensation: $122,550.00/Year - $165,450.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.