DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
We’re seeking an experienced IT Manager to oversee daily activities and increase efficiencies in the Retail Wireless Service Continuity Analysis and Reliability team. In this role, you’ll be partnering with multiple stakeholders, including the incident management team, to oversee our monitoring platform and service continuity engineers. Additionally, you’ll consistently develop and maintain an environment of trust, diversity, and inclusion throughout the organization.
Communication and partnership - work various groups cross-functionally across the organization, including vendors, to ensure proper operational functioning of the department
Leadership - motivate, manage and support a team within a time-sensitive, demanding environment that leads to problem resolutions
Process innovation - Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Data collection - regularly update operations metrics to achieve productivity targets and eliminate errors, ensuring operational activities are on time and within a defined budget
Compliance - partner closely with legal and safety departments to make sure activities remain compliant
Reporting - coordination of daily, weekly and monthly reports that reflect the health of our environment
Project and initiative oversight - work with a team to identify, organize, manage and deliver key project and initiative outcomes
Quality assurance - Develop, implement, and maintain quality assurance protocols
Skills, Experience and Requirements
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...