IT Manager - Service Continuity (Monitoring & Automation)

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

We’re seeking an experienced IT Manager to oversee daily activities and increase efficiencies in the Retail Wireless Service Continuity Analysis and Reliability team. In this role, you’ll be partnering with multiple stakeholders, including the incident management team, to oversee our monitoring platform and service continuity engineers. Additionally, you’ll consistently develop and maintain an environment of trust, diversity, and inclusion throughout the organization. 

Primary responsibilities fall into the following categories:

• Communication and partnership - work various groups cross-functionally across the organization, including vendors, to ensure proper operational functioning of the department

• Leadership - motivate, manage and support a team within a time-sensitive, demanding environment that leads to problem resolutions

• Process innovation - Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

• Data collection - regularly update operations metrics to achieve productivity targets and eliminate errors, ensuring operational activities are on time and within a defined budget

• Compliance - partner closely with legal and safety departments to make sure activities remain compliant

• Reporting - coordination of daily, weekly and monthly reports that reflect the health of our environment

• Project and initiative oversight - work with a team to identify, organize, manage and deliver key project and initiative outcomes 

• Quality assurance - Develop, implement, and maintain quality assurance protocols

Skills, Experience and Requirements

• Bachelor’s degree in IT, operations management, business administration, or equivalent
• 2+ years’ proven experience in an IT management position with an emphasis on Software Delivery and Cloud-based platforms
• Experience in SRE, CI/CD, and DevOps processes 
• Strong understanding of modern monitoring and logging technologies, such as DynaTrace and logz.io
• Knowledgable in RESTful API architectures, microservices
• Excellent ability to delegate responsibilities while maintaining organizational control of department operations
• Knowledge of general business software and aptitude to learn new applications

#LI-CH2
#DICE
#DICE_CHO

Salary Range

Compensation: $100,100.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.