IT Operations Center Technician

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The IT Operations Center Technician will take part in maintenance events and monitor the enterprise, respond to alerts, troubleshoot the issue, follow through to resolution and assist with Incident Management. The IT Operations Center Technician will provide Tier 0 & Tier 1 support for server and network environments including but not limited to routers/switches, circuit availability, vendor escalations, Windows/Unix support, AWS and batch processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Thoroughly and accurately understand alerts / issues and follow through resolution.

• Provide single point of contact duties for high-risk & service impacting events.

• Open and refer trouble tickets to the appropriate level of support.

• Escalate network problems both internally and externally.

• Answer and manager triage hotline during off hours. Determine severity level and execute standard escalation procedure.

• Assist ITSD Service desk during off hours with Tier 1 support tasks, i.e. reset passwords.

• Strong communication skills with the ability to multitask and prioritize.

Skills, Experience and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelor’s Degree in Computer Science, MIS, or equivalent in combination with 6 (six) months to 2 (two) years of experience working in a Network Operations Center or related support role required.

• Basic knowledge in Windows/Unix server platforms. Experience in infrastructure monitoring and management tools.

• Base knowledge in networking and system connectivity.

• Excellent communication and attention to detail skills, with an eagerness to provide outstanding customer service to both internal and external clients.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Ability to compute, ratio and percent and to draw and interpret graphs.

• Ability to define and analyze problems, collect data, establish facts and draw valid conclusions.

• Ability to analyze an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables.

Salary Range

Compensation: $18.85/Hour
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.