IT Technician (Apple)

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic, and transformative needs of the changing world.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

This position’s primary focus is on support of Dish’s network Apple laptops and desktops while having a solid background in supporting their mobile devices.
IT Technicians are responsible for handling tier 2 and higher problems including expert level troubleshooting and analysis methods. Each technician is an expert in their field and is responsible for research and development of solutions to new or old issues. Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.

• Responsible for assisting with management and administration of all Apple hardware software packages/scripts, testing software or hardware for quality assurance, deploying change requests, solving production user/system issues and supporting other IT Departments or new use cases.

• Defines problem areas on various teams, departments, or enterprise levels and recommends changes needed to increase productivity and efficiency through hardware and software

assessments.

• Proactively monitor, maintain, and tune systems (through automation where possible) in aneffort to provide maximum uptime

• Works closely with executives to resolve trouble reports with laptops, monitors, docking stations, conference rooms, passwords, and others as needed.

• Provides training, mentoring, and documentation to all support departments throughout the

• enterprise on Apple systems best practices and functionality; serves as top tier escalation POC for all environmental or end user related issues.

• Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments; assist in defining, improving, and documenting those processes.

• Creation of both written and verbal communication that includes: e-mail, procedural documents, processes, reports and presentations to a variety of audiences.

• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and good customer service skills; a team player who has the ability to work effectively with all levels of company personnel 

• Knowledge of current MacOSX, Windows 10, Google G-Suite, Windows Active Directory, iOS, Android, MS Office

Skills, Experience and Requirements

• 2+ years experience with Advanced Apple Support
• 2+ years of experience with command line scripting
• 2 plus years related experience and/or training; or equivalent combination of education and experience.
• Strong analytical, problem solving, and project management skills.
• Entry to mid-level knowledge of Apple macOS software, hardware and MDM tools, including: WorkSpaceOne,
• Excellent written and verbal communication skills including presentation and interpersonal skills;
• with emphasis on a strong customer service focused personality.
• Ability to effectively respond to and interact with all levels of organizational staff within the IT
• department and across the organization.
• Ability to effectively respond to and interact with all levels of organizational staff within the IT
• department and across the organization.
• Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a
• fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on
• generating results.
• Self-motivated and the ability to work with autonomy; desire to seek the source of a problem
• and the capability to ask the questions necessary to identify the root cause.
• Ability to create and maintain various documentation/procedures for internal team,
• support team, end users, and executive leadership.
• Ability to read, analyze and interpret general business/technical forums, industry news, and
• technical procedures.
• Ability to work individually and in a team environment.
• Ability to prioritize, organize, meet deadlines and target completion dates.
• Ability to troubleshoot and work with conference room equipment.

The physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, sit and/or stand continuously for extended periods of time; and reach with hands and arms, bend, move, or crawl into small spaces

• Frequently lift to 50lbs.

Salary Range

Compensation: $49,700.00/Year - $71,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.