Our human resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.
Job Duties and Responsibilities
The Case Manager provides a positive employee experience to DISH employees regarding FMLA, ADA, leave of absence, return to work, accommodations, and critical employee support issues. Cares for the employee in complex life situations while completing accurate tracking and timely processing for an exceptional employee experience. Creatively problem-solves with appropriate partners, such as legal, managers, workers' compensation, third-party vendors, etc. Provides world-class customer service to HRBPs, employees, and business managers. The role applies emotional intelligence and knowledge of the company and compliance to deliver win-win resolutions for the employee and business while working independently with limited supervision. The ideal candidate walks in the employee's shoes and will proactively improve department processes as a result.
The essential functions of this job position include but are not limited to; the following tasks and duties the employee encounters while performing this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job in accordance with the ADA and applicable state/local law.
Delivers accurate and timely service to employees in cases of personal medical circumstances, leave of absence, return to work, and accommodation cases.
Communicates decisions and ongoing expectations with employees and management.
Collects, organizes, and maintains accurate records in both paper and electronic form, including but not limited to records for: benefits, compensation, leaves of absence, and retirement.
Facilitates interactive discussions and assists with implementing creative and compliant return-to-work strategies.
Facilitates “Fitness for Duty” evaluations while ensuring compliance with federal, state, and company policy.
Supports leave/disability-related projects and issues.
Analyzes complex LOA cases to determine if an accommodation is needed drawing from an in-depth knowledge of state and federal regulations to ensure care for an employee and compliance based on those regulations.
Engages in the interactive process to ensure that reasonable accommodations are made, and risk from legal action is mitigated.
Proactively identifies areas of concern and high risk with individual cases and involves legal when appropriate.
Leads calls between managers and legal, and has an in-depth knowledge of the company and jobs within the company and so can coach managers
Tracks and codes documentation in accordance with internal workflow processes
Identifies action plans and makes timely case decisions based on service expectations as established.
Interprets, understands, and executes various instructions furnished in written, oral, diagram, and/or schedule form.
Meets all DISH’s performance expectations, including but not limited to, satisfying all applicable metrics, productivity standards, goals, and increased advanced proficiencies related to overall performance.
Skills, Experience and Requirements
Bachelor’s Degree or higher strongly preferred; three or more (3+) years in a customer service focused role required; leaves administration experience is a plus.
Demonstrates a passion for the employee experience while stewarding the organization.
Read and interpret documents such as operating procedures and safety rules.
Operates efficiently between multiple computer applications using Microsoft Windows.
Effectively interacts with all levels of organizational staff and company personnel.
Excellent organizational, analytical, interpersonal, written/oral communication, and customer service skills.
Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...