Operations Manager

Department Summary

DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.

Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.

Job Duties and Responsibilities

This is an exciting opportunity to independently manage a complex business while building a career path to multi-site senior level leadership opportunities. As the senior site leader, the Operations Manager is responsible for the overall success of the facility by directing employee activity to achieve performance goals. If you are a strong leader with management experience, excellent interpersonal skills, and a customer service focus, then this management role is a great opportunity to advance your career!

As an Operations Manager you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians.

Specific management duties: 

• Directing employee activity, which can involve hands-on guidance in the field, to achieve performance goals for the location;
• Building a high performance work team to deliver an advanced level of quality and service in all daily activities;
• Working in conjunction with senior leadership and utilizing financial data to drive performance improvements;
• Creating excitement and engaging all employees in new business opportunities and strategies;
• Generating programs and practices that deliver a high level of customer satisfaction;
• Creating, fostering and maintaining strategic business relationships within market, region and company.

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Skills, Experience and Requirements

This Operations Management role is very hands-on. It requires a leader who leads by example, and is proactive as well as strategic. The success of the Operations Manager is based on the performance of their team so it is essential that you have the confidence and ability to effectively coach, train, and develop team members. We are looking for an individual who thrives in a fast-paced changing environment and is eager to grow and develop with our company.

Additional management requirements: 

• Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience; or equivalent combination of education and experience;

• Flexibility, innovation and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment;

• Ability to effectively respond to and interact with staff at all levels of the organization;

• Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills;

• Willingness to work flexible schedules including weekends, holidays and evenings.

Salary Range

Compensation: $85,000.00/Year - $95,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.