Program Manager - Chargebacks

Department Summary

At DISH, we’re redefining consumer expectations through new tools, new business models, and new ways of thinking to meet the convergence of value, innovation, and customer experience.

Our teams draw on 40 years of disruption to continually transform the way our society communicates, collaborates, and connects. Today, we’re building a multi-brand wireless telco to upend the retail market and deliver groundbreaking new experiences for all.

Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at-large. Together, we'll change the way the world communicates.

Job Duties and Responsibilities

We are seeking a driven and detail-oriented Channel Expansion Chargeback Program Manager to build and foster relationships with both internal and external key partners to support channel expansion operations and programs. You will be focused on being the main contact for National Retail Partners chargeback tracking and disputing, identifying the logistic requirements for all Retail Partners and ensuring that DISH meets those requirements, and being a backup for all launches while assisting in driving operational efficiency & developing strategic capabilities. You will benefit from leadership & coaching towards both professional and personal development, and a team mentality to support expansive DISH Wireless growth.

A successful Channel Expansion Chargeback Program Manager will work cross-functionally, leveraging organizational resources to maximize operational effectiveness and achieve critical growth goals. In this role, you will:

• Main contact for National Retail Partners chargeback tracking and disputing

• Collaborate with internal and external partners on a daily basis to research causes of chargebacks 

• Utilize Retailer portals and other software to gather the needed data to dispute chargebacks 

• Work with internal and external partners to research root causes of chargebacks  

• Monitor and analyze the individual programs performance and build cost effective strategies for improvement

• Understand chargeback reporting, providing visibility and feedback to the Channel Expansion team while being accountable for sharing program achievements, issues, and concerns

• Track partners shipments to validate that they arrived within the specific delivery windowa

Skills, Experience and Requirements

This position will report to the National Retail Operations Manager and play a pivotal role in the growth and long-term success of our company. You will have the opportunity to lend your vision to how the company engages, collaborates, and ultimately competes in the marketplace. The wide-ranging nature of the position will afford you the oversight and influence into many aspects of the business. Ideal Channel Expansion Chargeback Program Manager candidates have:

• Bachelor's degree (or equivalent experience in retail wireless)

• 2+ years of supply chain experience

• Strong preference for 2+ years of National Retail chargeback tracking and disputing

• 1+ years of analytics / problem solving experience

• Excellent facilitation skills, strong follow-through abilities, and ownership of initiatives and issues

• Proficient with Microsoft Excel, Project, Word, Access, and Google (G-Suite) equivalence

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.