Program Manager - Landlord Relations

Department Summary

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

The Property Relations Program Manager will be responsible for managing all incoming Landlord inquiries which can range from answering general questions to facilitate solving problems where immediate action is required. The ideal candidate is highly analytical, curious, a self-starter and fast learner.  

The candidate will have a dynamic personality, high energy, a sense of urgency, and a strong desire to create a meaningful experience for stakeholders.  You will be driven by creating and delivering results that positively impact the experience of all those who contact our team whether the request be related to general information or for support with resolving an issue.  

The candidate will have a proven ability to multi-task, prioritize, and thrive in a diversified and fast-paced environment.  You’ll be expected to act quickly, to take ownership of the solution, and research to resolve issues.

The wide-ranging nature of the position will afford you the oversight and influence into many aspects of the business.  As such, the candidate will have the opportunity and autonomy to improve and develop processes that enhance efficiency and increase productivity while engaging stakeholders input.  Building key relationships with market teams, Landlords and all other Wireless departments is a must in this position.  

Responsibilities: 

• Manage all incoming Landlord requests through correspondence and phone calls

• Collaborate with all markets, HQ, and legal teams to ensure requests that cannot be answered directly are sent to the correct place for resolution.  

• Create, record and manage the log incidents for all incoming issues 

• Provide reporting, visibility and feedback to stakeholders

• Own, escalate, communicate Landlord issues 

• Research leases, historical documentation and various databases,

• Investigate issues and offer accurate and timely responses 

• Excellent facilitation skills, strong follow-through abilities 

Skills, Experience and Requirements

Qualifications: 

• Bachelor Degree or 3+ years’ experience in customer care or equivalent role

• High energy to maintain a sense of urgency with the ability to adapt to any situation 

• Excellent attention to details and outstanding organizational and analytical skills. 

• Strong verbal and written communication skills; ability to manage ongoing communications with landlords

• Dynamic personality and can quickly establish trust and rapport at all levels of the organization

• Efficient with Excel, Word, Access or Google (G-Suite), Oracle

• Telecom experience preferred 

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.