Program Manager - Lifecycle Operations

Department Summary

At DISH, we’re redefining consumer expectations through new tools, new business models, and new ways of thinking to meet the convergence of value, innovation, and customer experience.

Our teams draw on 40 years of disruption to continually transform the way our society communicates, collaborates, and connects. Today, we’re building a multi-brand wireless telco to upend the retail market and deliver groundbreaking new experiences for all.

Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at-large. Together, we'll change the way the world communicates.

Job Duties and Responsibilities

We are seeking a driven and detail-oriented Channel Expansion Program Manager for Lifecycle Operations to build and foster relationships with both internal and external key partners to support channel expansion operations and programs. You will be focused on owning lifecycle operations across Channel Expansion products & services, including driving operational efficiency, developing strategic capabilities, and growing sales & distribution. Partnering with internal shared services, you will manage profitability across the end-to-end lifecycle and improve the customer experience at each touchpoint.  You will benefit from leadership & coaching towards both professional and personal development, becoming a part of the leading edge team driving expansive DISH Wireless growth.

A successful Channel Expansion Program Manager will work cross-functionally, leveraging organizational resources to maximize operational effectiveness and achieve critical growth goals. In this role, you will:

• Own lifecycle operations of products & services unique to Channel Expansion growth efforts

• Own planning sessions with internal and external stakeholders to review current state of the business and identify future opportunities

• Monitor and analyze product lifecycle performance and build cost effective strategies for improvement

• Provide reporting, visibility and feedback to Channel Expansion leadership to ensure alignment with company strategy, accountable for sharing program and operational achievements, issues, and concerns

• Collaborate with internal teams to create aligned approaches across lifecycle touchpoints for consistency in customer experience

• Engage with and utilize post launch analysis, troubleshoot errors, and deliver required enhancements

Skills, Experience and Requirements

This position will report into Channel Expansion Operations and play a vital role in the growth and long-term success of our company. You will have the opportunity to lend your vision to how the company engages, collaborates, and ultimately competes in the marketplace. The wide-ranging nature of the position will afford you the oversight and influence into many aspects of the business. Ideal Channel Expansion Program Manager candidates have:

• Bachelor's degree (or equivalent experience in retail wireless)

• 2+ years of product or lifecycle operations management experience

• 3+ years of retail wireless and/or telecommunications operations experience preferred

• Excellent facilitation skills, strong follow-through abilities, and strong ownership of initiatives and issues

• Proficient with Microsoft Excel, Project, Word, Access, and Google (G-Suite) equivalence

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.