Remote Wireless Support Representative

Department Summary

DISH is a Fortune 200 company with over $15 billion in annual revenue that continues to transform the communications industry. We disrupted the pay-TV industry with the launch of the DISH satellite TV service and the internet-delivered TV service - Sling TV. Now, our focus is on building a next-gen 5G network to revolutionize the wireless industry. Our wireless team is at the forefront of shaping the future. We're looking for people with boundless energy, intelligence, and an unrelenting drive to join us on this exciting journey.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.

Job Duties and Responsibilities

As a Wireless Support Team Member, you'll be responsible for providing outstanding technical and customer service support. Your duties will include:

• Responding to customer inquiries through one-call or chat resolution
• Answering questions related to billing and payments and accepting payments from customers
• Assisting DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
• Communicating the value of our products and offering tips to customers on how to get the most out of DISH

 What’s in it for you?

• Competitive starting salary with a 10% increase upon completing training and meeting competency standards

• $150 reward bonus monthly until a reward program is established

• Company-provided equipment

• Extensive Benefits Package

• Medical, Dental, Vision Insurance

• Paid vacation and sick time

• 401(k) Investments 

• Company-matched funds

• Tuition reimbursement

• Complimentary DISH, Sling, & Boost Infinite Service

• Opportunity is our greatest benefit

• Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.

Skills, Experience and Requirements

Ideal representatives have:

• High School diploma, GED, or equivalent experience
• Six months of related customer service and troubleshooting experience and/or training
• An openness to being coachable and a desire to learn new techniques

All representatives must have:

• Ability to work in a fast-paced, flexible environment and be adaptable to different work environments
• Exceptional attention to detail, including being able to remain focused on the phone for the entirety of your shift and multitask effectively
  • You will be speaking with customers while logging information, following different processes, and navigating multiple tools
• Superb attendance
• Willingness to work flexible schedules including weekends, evenings, and holidays
  • Flexibility with schedule changes through the year
• Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts
• Excellent written and verbal communication skills with a commitment to delivering high-quality customer service
• Willingness to proactively communicate problems to various business levels

Work-at-Home Technical Requirements

Computer & Accessories

DISH will provide all equipment required to perform the role aside from home internet! 

Home Internet

• Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported

Home Environment and Work Space

• Dedicated home office workspace with adequate space to set up the workstation, three power connections, and the ability to hardwire internet 
• Personal disruptions are not allowed during scheduled hours and should not be audible in the background noise
  • This role requires a full-time commitment and does not allow for flexibility to answer the door or care for others during work hours

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Starting Pay varies by your home location:

Arizona $15.50

Arizona, Phoenix $15.00

Colorado $16.00

Florida $15.00

Georgia $15.00

Indiana $15.00

Kansas $15.00

Maine $15.50

Maryland $16.00

Michigan $15.50

Minnesota $16.00

Mississippi $15.00

Missouri $15.00

Nebraska $15.00

New Jersey, $16.50

New Mexico $15.00

North Carolina $15.00

Pennsylvania $15.50

Ohio $15.50

Ohio, Hilliard $15.00

Oklahoma $15.00

South Carolina $15.00

Tennessee $15.00

Texas $15.00

Utah $15.00

Virginia $15.50

Wisconsin $15.50

West Virginia $15.00

Wyoming $15.00

#LI-REMOTE

Salary Range

Compensation: $15.00/Hour
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.