We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need-to-achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Senior Wireless Activation Specialist role is part of a hybrid work-at-home/on-site team that is based out of our cutting edge Phoenix facility and will be amongst the first to experience our latest state-of-the-art wireless technology. After your initial two weeks of training, you will move into a hybrid weekly schedule of three days on-site and two days at-home. Any weekend days that you may be scheduled will be worked at-home.
You will have the opportunity to become a subject matter expert in the Phoenix location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network to include our Sales and Manufacturing teams and create future career opportunities.
Job Duties and Responsibilities
As a part of the customer experience team (CXO), you will be the voice of the company to our customers. The Senior Wireless Activation Specialist team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans.
Changing wireless providers can be stressful for some customers and your mission will be to provide a highly personal activation and onboarding experience ensuring our customers are up and running quickly and effortlessly.
Tasks and Responsibilities
Create a best-in-class experience for our new Boost Infinite customers via voice, chat and email
Personally own the customer relationship all the way through activation by overcoming challenges and obstacles they may be experiencing
As the first contact point for customers, be a brand ambassador for Boost Infinite and create a lasting positive impression
Enhance the customer’s experience by making them aware of products and services we offer
Assist customers with questions regarding billing, device activation, and setup, product features, troubleshooting, and hardware operation
When needed, reach out to customers to proactively resolve complex issues
Help improve the business by identifying opportunities and providing feedback by assessing trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form via voice, chat and email
Skills, Experience and Requirements
All candidates must have:
Ideal candidates will have:
One or more years of customer care experience in a contact center environment (work-at-home or on-site)
Experience in the wireless industry
Familiarity with wireless devices and their functions
Familiarity with the process of changing wireless providers
Strong sense of pride when guiding customers through activation and onboarding experience
Adaptability to different work environments
High engagement throughout the entirety of their shift
Willingness to work flexible schedules - pay differential applies to weekends, evenings and holidays
Ability to smoothly operate Windows OS desktop computers
Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
Excellent written and verbal communication skills with the ability to provide a high level of customer service
Willingness to proactively communicate problems back to the business
A desire to continually improve and an openness to being coached and developed
What is in it for you?
Starting hourly pay is $21.57
$150 monthly reward bonus until reward program is established
Grow with us and be amongst the first to help us disrupt the wireless industry
Career growth opportunities including leadership positions and corporate opportunities within our Denver headquarters and local locations
Performance incentive plan above and beyond regular pay
Company provided equipment for both on-site and at-home environments
Extensive Benefits Package
Medical, Dental, Vision Insurance
Paid vacation and sick time
401(k) Investments with Company-matched funds
Heavily discounted DISH, Sling, & Boost Infinite Service
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...