Senior Manager, NOC Advanced Operations (Core)

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world. 

Position Summary

The Manager ,NOC Advanced Operations (Core) will be responsible for service operations of mobility core, IMS network, messaging and voicemail solutions deployed. The person will be responsible for customers, administration and maintenance from the mobility core operations perspective with minimal supervision.

Able to lead advanced operations function for Core and PaaS and manage the network.

• Build a team of core subject matter experts for N/W performance analysis, Technical CAB, outage resolution, root cause analysis, feeding AI/ML and automation workflow requirements. Ensuring the smooth operation of the mobility 5G core, IMS, messaging and voicemail network.

• Ensure services delivery central NOC and regional operation for preventive and corrective maintenance.

• Handle internal, external and customer problem escalations and follow-ups as well as process adherence.

• External: interface with OEMs and vendors for technical issue resolution.

• Internal: prime Interface with CARE, IWR and Engineering OPs for planning and coordination.

• Drive resolutions for customer complaints within service level agreements (SLAs) and ensure effective operational performance and management.

• Drive automation for MTTR reduction and resource optimization.

• Complete overarching technical oversight for managing CM/FM/PM team.

• Observe and analyze KPIs and carry out necessary changes for optimum N/W performance.

• Assure that the operated network meets the agreed assurance KPIs and SLA.

• Manage outage and emergencies.

• Handle team expansion, people management, resource planning, recruitment and appraisals.

• Ensure the delivery of customer service excellence.

• Bachelor/Master's degree or equivalent.

• Minimum of 10-15 years' experience in using relevant networking protocols.

• Previous experience as a MS head or related experience.

• Fluent in verbal and written English.

• Reliable, open and capable of working with minimum supervision.

• Flexible, analytical thinker.

• Enthusiastic and keen to learn new technologies and approaches.

• Proactive and possess the drive to introduce new tools and ideas.

• A team leader with excellent leadership skills.

• Adaptable and flexible with a “can do” attitude.

• Able to build relationships with customers, identifying and focusing on their needs.

• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.