Senior Technician - Customer Networks

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.  

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.   Opportunity is here. We are DISH.

Job Duties and Responsibilities

This position is located onsite in Gilbert, AZ

Responsibilities:

• Provide Tier 1 and 2 network support
• Day-to-day monitoring of network operations:  configuration, capacity, access, performance and security management.
• Respond to tickets opened by customers, routine alarms and network issues.
• Network change management: support modifications, maintenance to complex network systems.
• Perform fault management and problem resolution in a highly complex, mission critical network environment.
• Work closely with other departments to ensure problem resolution and minimize time to restoral.
• Document and escalate appropriate issues and problems.
• Mentor and train new employees.
• Must be available to work ANY SHIFT, including nights, weekends, and holidays, as dictated by the needs of the business.

#LI-EC1

Skills, Experience and Requirements

Basic Requiements:

• Ability to deal with concurrent problems and issues effectively.  Ability to work under a dynamic and high-pressure environment.
• 2+ years of experience with configuring Cisco network equipment, strong knowledge of IOS.  
• 2+ years of experience with routing and switching concepts and the ability to apply strong troubleshooting skills to resolve complex problems are essential.  
• Excellent communication skills and strong customer service orientation.  Able to clearly communicate network issues and the status of efforts to resolve problems.  
• Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environment and schedules.
• Self-sufficient with analytical skills requiring little supervision.
• The capability to creatively approach problems not covered by existing procedures is also important.  
• CCNA or equivalent level certification

 Preferred Qualifications:

• Experience with Cisco Nexus
• Experience with F5 Load Balancers
• Experience with Checkpoint Firewalls
• Experience with Juniper Networks equipment
• Experience with Data Center Technologies
• Experience with Next Generation Technologies (SDN, virtualization)

Job Type: Full-time, Salary

Work Attire: Smart Casual to Business Casual

Schedule: Monday -Friday, 9:00 am-5:00 pm. Employees will also go on-call once every 6 weeks for 1 week.

Salary Range

Compensation: $39,200.00/Year - $56,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.