Software Development Manager

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve, to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Responsibilities:

Are you interested in shaping the product roadmap and vision that impact millions of users? Are you obsessed with solving customer needs and passionate about end to end customer experience? Are you a systems-level thinker that cares about the details? We would love to talk to you about this role!

What you’re good at, leading a team responsible for:

• Strategy – Setting ambitious and clear production vision for designing reusable utilities across multiple journeys
• Execution - On all aspects of technology product development including the definition, creation, development and implementation through a prioritized backlog of product features
• Customer Focus – Develop a deep understanding of the target market, build close relationships with key stakeholders and define a business strategy for cross-enterprise utilities
• Partnership - Support marketing, operations, and device player teams in delivering for our customers by integrating the end to end experience
• Technical guidance - Provide technical guidance to the dev team from time to time to meet critical deliverables and timeline.

In this role, you will:

• Lead a technical team of, Developers, TQA and PO on  improving partnerships, streamlining intake and enhancing reusability of solutions
• Be responsible for IT vision and execution of the customer activation and engagement experience, as a scalable utility serving customer learning, acquisition, account management and web experiences
• Take responsibility for translating product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog
• Support iterative testing and ongoing improvement of the customer experience
• Identify and partner on process improvements
• Outline the vision for future use-cases as leverage for scalability across unique journeys
• Focus on business impact and come up with actionable recommendations informed by high quality data analysis and metrics
• Be at the forefront of evolving the way we work across teams and the company by incorporating design thinking, a multi-channel approach, and end to end collaboration

As a Team Leader:

• You are enthusiastic and will motivate the scrum team to leverage individual strengths in order to move past difficult situations
• Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement
• Help foster an environment of trust, effectively communicating within the scrum team and with an ecosystem of stakeholders

#LI-CS5

Skills, Experience and Requirements

Credentials you will bring:

• Strong program management skills, experience with client journeys, and demonstrated the ability to synthesize process data

• Strong technical and development background with a keen understanding of broader business needs and strategy

• At Least 8+ years of Software Development experience in a variety of programming languages

• Working experience and exposure to relational databases (Postgres and MySQL) as well as NoSQL technologies like Redis, DynamoDB, and MongoDB

• Experience working with Kafka, RabbitMQ or other messaging systems

• Experience building service-oriented solutions and RESTful microservices

• Strong understanding of Java multithreading, concurrency, and memory management

• Strong background in building dynamic, high-volume, and scalable systems with Java using an Agile development methodology

• Experience with cloud technologies(AWS, Azure, GCP) is a strong plus

• Good communication skills, able to communicate complex messages and trade-offs and tell a compelling story

• Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology

• Self-starter with outstanding organizational skills and the ability to track multiple initiatives going on all at once

• Effective relationship builder with the ability to partner cross-functionally, cross-enterprise, and work effectively with various levels of the organization as well as various personality types

• Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic

• Working experience to CI/CD and DevOps platforms like Rancher, Jenkins, Kubernetes is a strong plus

Salary Range

Compensation: $140,250.00/Year - $189,750.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.