Specialist II, Consumer Insights

Department Summary

Tuned In To You. At DISH, this is a long-term commitment to a “customer first” culture. The expanding Consumer Insights division is at the heart of delivering to the business market intelligence and actionable insights rooted in the voice of the consumer. This consumer understanding helps our team guide strategy and influence decision-making to ultimately deliver more meaningful solutions and increase revenue.   

The rapid change within the entertainment and wireless industries presents exciting opportunities for research to drive action, and you will have the opportunity to earn a seat at the table with cross-functional leaders across DISH, SlingTV, Boost mobile, Republic mobile and 5G wireless lines of business. This specific new position is expected to support the needs for current and developing mobile/wireless brands at approximately 50% of time. 

In order to build and improve the business, we need someone who has both the patience to listen and the curiosity to ask meaningful questions. We need someone as passionate about communicating inspiring insights as they are about discovering them. And, we need someone who wants to be at the heart of delivering unbiased data and actionable insights to drive decisions. We need someone who is not afraid to roll up their sleeves and work across a wide variety of projects (e.g., advertising performance, brand tracking, positioning and messaging strategy, product and promotion development, segmentation, pricing, customer satisfaction). If this describes you, we encourage you to read on.

Job Duties and Responsibilities

• Assess the information needs of the organization and ensure that transferred knowledge is unbiased, integrated and synthesized to provide clear, actionable, and impactful insights and business recommendations

• Utilize sound methodologies and cost-effective solutions, including full internal implementation when it provides the optimal solution (including questionnaire design, tabulation, analysis, etc.)

• Assist in planning, design, development, facilitation, coding, tabulation, data interpretation and analysis, reporting, development of actionable recommendations and presentation of research initiatives

• Manage and coordinate multiple quantitative and qualitative projects simultaneously 

• Develop and leverage strategic relationships with best in class external business partners, including quality control and successful identification and qualification of new research tools and best practices 

• Consolidate information across various custom and secondary research studies to provide understanding on brand positioning, including strengths/weaknesses relative to competition, and opportunities to improve brand health

Skills, Experience and Requirements

• Bachelor’s degree in business, marketing, marketing research or statistics (MBA considered an advantage)
• 2-5 years of experience in qualitative and/or quantitative marketing research (some supplier side research experience considered an advantage)
• Experience with various data collection methods (qualitative and quantitative methods) and with cross-tabulation portals and/or analytical software (e.g., SPSS, SAS) 
• Strong written, oral, and presentation skills 
• Agility and willingness to work in a face-paced environment and take on a variety of responsibilities to support the Consumer Insights division 
• Attention to detail, critical thinking, creative problem solving, positive attitude, ambition and collaborative team spirit

Insights Team Culture:

• We earn autonomy to work on meaningful projects by building organizational wide trust and achieving executive alignment 

• We are passionate about our work – we strive to create change what we believe in

• We are collaborative – we continually work to build bridges across the organization because we are all one team

• We trust and root for each other – we learn from each other and we win as a team

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.