The Customer Retention Department is unique in that it has elements of marketing, operations, strategy, and analytics. The department is highly visible with the Executive Leadership team and drives multiple strategic initiatives focused on retaining and monetizing DISH’s existing customer base.
Analytics: We never stop learning about our customers and our business. Our analytical prowess creates wins for both customers and Dish.
Marketing: We create and manage all existing customer communications (web, email, print, television commercials, and video elements).
Strategic Partnerships: Our team partners with television networks, producers, and celebrity talents to create large scale marketing campaigns that make DISH more valuable to our customers.
Operations and Project Management: Everyone in our group is hands on when it’s time to operationalize our ideas. We work cross-functionally with business partners from all areas of DISH to implement new initiatives and strategies.
We. Work. Together. DISH values unique people coming together to create unique ideas and opportunities. Everyone’s knowledge and experience contribute to our shared success.
Job Duties and Responsibilities
Our team focuses on using advanced analytics to create strategies that retain and engage Dish customers. Our analysts have a huge impact on the performance of the broader business. Here’s what you can do with Dish:
With a focus on optimizing DISH offers and subscriber call flows, develop and drive strategic initiatives using a project management mindset (data gathering, analysis, recommendation, implementation, performance reporting)
Use coding, analytics, and advanced modeling to drive projects and to contribute as a key consultant to stakeholders through top-tier storytelling
Highly visible role that provides recommendations to company executives, including the President of Dish TV
Partner cross-functionally across departments to gain alignment and prioritization on strategic initiatives
Think creatively, be proactive, and take ownership to develop and implement strategies that drive revenue and cash flow, and reduce subscriber churn for DISH
Become an expert in the DISH business, using creativity and business acumen to generate bold ideas and put them into practice.
Skills, Experience and Requirements
The keys to your success at DISH are your pride, curiosity, sense of adventure, and desire to win every single day. A successful candidate will also have most of the following:
Bachelor's degree (4-year) with an interest that demonstrates logical thinking
2+ years experience in a data-driven analytics or strategy role
Experience building models, forecasts, budgets, and dynamic reports with SQL, Tableau, and Excel that provide meaningful direction and insight.
Experience preparing and delivering presentations tailored for a specific audience
Excellent project management and time management skills; capable of driving actionable recommendations
Strong written and verbal communication skills
AI/Machine Learning experience a plus
Compensation: $57,400.00/Year - $88,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...