The Retention Department:
The Customer Retention Department is unique in that it has elements of marketing, operations, strategy, and analytics. The department is highly visible with the Executive Leadership team and drives multiple strategic initiatives focused on retaining and monetizing DISH’s existing customer base.
We. Work. Together. DISH values unique people coming together to create unique ideas and opportunities. Everyone’s knowledge and experience contributes to our shared success.
Job Duties and Responsibilities
Our team focuses on using advanced analytics to create the strategies that retain and engage Dish customers. Our analysts have a huge impact on the performance of the broader business. Here’s what you can do with Dish:
With a focus on optimizing DISH offers and subscriber call flows, develop and drive strategic initiatives using a project management mindset (data gathering, analysis, recommendation, implementation, performance reporting)
Leverage advanced analytics modeling to drive project initiatives and to contribute as a key consultant to stakeholders through top-tier storytelling
Highly visible role that provides sound recommendations to company executives, including the business unit President
Partner cross-functionally across departments to gain alignment and prioritization on strategic initiatives
Own, develop, and report subscriber forecasts and budgets for call related churn and calls by various agent groups
Think creatively, be proactive, and take ownership to develop and implement strategies that drive revenue and cash flow, and reduce subscriber churn, for DISH
Become an expert in the DISH business, using creativity and business understanding to generate bold ideas and put them into practice.
Skills, Experience and Requirements
The keys to your success at DISH are your pride, curiosity, sense of adventure and desire to win every single day. A successful candidate will also have most of the following:
Bachelor's degree (4-year) with an interest that demonstrates logical thinking
Master’s Degree in a relevant field is a plus (exp. Business, Analytics, Mathematics, Statistics)
4+ years experience in a data-driven analytics or strategy role
Experience building models, forecasts, budgets and dynamic reports with SQL, Tableau and Excel that provide meaningful direction and insight.
Strong quantitative skills, with demonstrated success working with large datasets; capable of driving actionable recommendations
Experience preparing and delivering presentations tailored for a specific audience
Strength in written and verbal communication; interpersonal and relationship management skills
Excellent project management and time management skills; ability to handle multiple projects simultaneously
Compensation: $57,400.00/Year - $88,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...