Supervisor, NOC Process and Change Management

Department Summary

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

DISH Wireless is seeking a Technical Manager, “Supervisor” of Change Management and Process Engineering Operations with solid voice, data, messaging, and wireless experience. This technical manager will act as a “Team Lead” and oversee a change management team and process engineering team for DISH’s mobile network.

This individual will be responsible for managing all aspects of change management and on DISH’s mobile network including, but not limited to, change management, change request, and the Change Approval Board (CAB). This role is a key, strategic part of our business, and presents an opportunity to implement and optimize the latest networking solutions. This role reports to the Manager of NOC Change Management. 

In this role, you will:

• Manage a team of 5-8 direct reports responsible for change management including the CAB, Emergency changes, freezes, and moratoriums against the wireless network. 
• Develop and manage DISH’s technology risk program in support of enterprise methodologies.
• Proactively identify, report, and catalog risks in existing and new technology solutions.
• Track and report on organization-wide technology risk ensuring timely mitigation.
• Define roadmaps in-line with customer expectations, change and CAB requirements.
• Maintain policies, procedures, and standards in line with current and emerging change requirements.
• Consult on defining compliance policies and best practices.
• Educate and build awareness of change management requirements across the organization.
• Lead process enhancement projects focused on new or changing technologies.
• Publish executive-level reporting across change activities.

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Skills, Experience and Requirements

As a Supervisor for NOC Change Management, you will have:  

• Bachelor's Degree (or equivalent experience) and at least 3+ years of directly related experience.

• 5+ years of experience working within the Wireless industry on either the carrier or vendor side of the house

• Strong understanding of risk mitigation methodologies.

• Strong understanding of data and VoIP network architecture, infrastructure components, Ethernet, fiber optic transport, and data traffic engineering

• Working knowledge of change management and change requests including CAB.

Salary Range

Compensation: $75,600.00/Year - $108,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.