Training Program Manager

Department Summary

DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.

Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.

Job Duties and Responsibilities

The In-Home Services (IHS) Training team is seeking a Training Program Manager to help us deliver a best-in-class new hire experience for technicians participating in new hire onboarding virtually and in-person. This person will manage all training inventory for assigned locations, including tools, uniforms, and training materials. Additionally, they will support new technicians with uniform and PPE ordering, access management, and assisting with any travel logistics as needed. This position requires a high degree of ownership, communication, and attention to detail.

Specific Duties:

This person must be self-motivated, curious, independent, detail-oriented and driven to carry out the following primary responsibilities:

• Serve as a liaison between new hires, local office management, and trainers to ensure a best-in-class new hire experience;

• Ensure new hires have the necessary equipment and materials to successfully participate in training;

• Plan, promote and oversee logistics for in-person training events, including coordinating facilities, equipment, and meals as needed;

• Work with recruiting and Training Managers to provide communications to new hires about training logistics;

• In coordination with the travel team, assist with any travel logistics for technicians as needed;

• Manage all training inventory at assigned locations, including completing physical inventory audits and cycle counts, handling defects, and placing orders and shipments to required offices;

• Orders, maintains base stock inventories, and handles all shipment logistics for issuing new hire uniforms, badges, and PPE;

• Work with the Fleet and Inventory teams to effectively manage training inventory, make recommendations on process improvements, and implement changes.

Skills, Experience and Requirements

A successful Training Program Manager will have the following qualifications:

• Bachelor’s degree preferred and one year of related experience in a relevant field such as event coordination, operations, training, inventory management, or similar relevant field;
• Strong organization, project management, problem solving, and communication skills to address a wide variety of audiences;
• Knowledge and understanding of inventory and logistics concepts;
• Elevated level of computer expertise including use of spreadsheets and presentation applications. (Excel/Google Sheets, Google Suite, etc;)
• Meticulous organizational skills, high attention to detail, and delivery on commitments;
• Excellent customer service, technical support, and interpersonal skills;
• Very adaptable, and able to handle multiple competing priorities and duties in a fast-paced, result-driven, time-critical environment with minimal daily oversight;
• Intermediary analytical skills; ability to create reporting and ability to effectively tell a story using data;
• Intermediate / advanced excel knowledge. Data formatting pivot tables, index match, sumifs, visual charts, graphs, grids, and other extensive formulas etc.

Benefits:

At Dish Network, we are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.   

• Performance bonus 

• Medical, dental, vision

• 401(k) with company match

• Paid Time Off

• Profit Sharing

• Tuition reimbursement

• Complementary Dish Network programming

Salary Range

Compensation: $50,000.00/Year - $71,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.   

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.