DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a strongly motivated Business Operations Analyst to drive operational strategy within the Customer Experience Wireless Skill Management department. Our Wireless Skill Management team acts as Business Managers for thousands of agents, strategically defining skills, processes, and tool usage to improve the customer experience. The team lives at the junction of meeting the needs of a variety of business partners, coordinating execution with internal teams and ensuring our front-line teams have the resources to be successful while interacting with our customers.
Primary responsibilities fall into the following categories:
Actively and consistently support efforts to simplify and enhance the customer experience
Develop expertise around products to provide SME support
Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material
Continuously improve content and processes used to provide a world class customer experience
Collaborate through partnership with other departments within the company on strategic change initiatives
Design, prioritize, and execute projects that drive CXO and DISH strategic objectives
Skills, Experience and Requirements
A successful Business Operations Analyst in CXO Customer Service Wireless Skill Management will have the following:
A bachelor's degree or 3+ years of relevant experience
Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
Self-motivation and ability to maintain a positive attitude in the most stressful situations
Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
Excellent organizational and time management skills
Capacity to deliver a technical message to a non-technical audience
Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions
Minimal travel is standard for this role
Project Management experience is desirable
Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
On-ramping/Off-ramping parental leave
Unconscious bias training
Remote work policy
Part time policy
Short term disability
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with Sling TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile ...