Associate Manager, Merchant Strategy & Operations

ducts and features to Canada.

This role requires a highly detailed and organized operator who is used to working cross-functionally with other teams, and is able to build strong relationships and influence others to get the job done. In the absence of support, you will find a way to do it yourself through AI. You thrive at the intersection of data, relationships and execution.

We're seeking someone who's data-driven, a hands-on operator, relationship-oriented, and eager to make a tangible impact in one of DoorDash's fastest-growing regions.

You're excited about this opportunity because you will...

• Own Canada's Merchant Fundamentals: Build and execute a roadmap to ensure merchant operational metrics are strong across the board.

• Drive Product and Feature Adoption: Be at the forefront of new products and features launched globally and ensure their success in the Canadian market.

• Be a Champion for our Merchants: Deeply understand merchant pain points and drive business cases for product and feature support to drive retention, operations and growth.

• Drive Growth through Operations: Understand how your work ladders up to growth and what the contributions of operational and product improvements are to the marketplace.

• Leads Cross-functional Collaboration: Act as the connective tissue between the US and Canadian Merchant S&O teams, surfacing local insights and influencing the product and process roadmaps

• Be an Owner: Take full ownership of the success of our merchant portfolio

We're excited about you because...

• Are a builder and connector: You see opportunities where others see roadblocks. You're energized by building systems from the ground up and forming lasting relationships along the way

• Have a business development mindset: You understand how to identify, scope, and close high-impact opportunities, and you know how to align internal stakeholders to get things done

• Thrive in ambiguity and autonomy: You're comfortable setting your own direction, testing and learning as you go, and staying laser-focused on outcomes.

• Are operationally sharp and analytically driven: You turn insights into action and know how to measure and report on impact in a fast-moving environment.

Qualifications

• 4+ years of experience in business development, consulting, strategy, startups, or operations

• Demonstrated experience working cross-functionally with commercial teams, marketing, and product

• Proven ability to identify growth opportunities and lead strategic initiatives from conception to execution

• Strong communication skills, with the ability to influence across various stakeholders and levels of the organization

• Proficient in Excel/Google Sheets and SQL; comfortable making decisions grounded in data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.