Manager, Quality Assurance and Training

oyee development through feedback loops and training. You'll partner with our ops teams and build and implement action plans to improve our processes as well as own the solutions and outcomes - this means everything from high-level strategy to the lowest level of detail while managing simultaneous projects. This person is also responsible for assessing the outcomes of your initiatives and plans to further iterate based on performance feedback. You will work a hybrid schedule out of our Mexico City office and report directly to the Senior Manager of Operational Excellence. Occasional travel may be required to visit our office in Tempe, Arizona, USA.

You're excited about this opportunity because you will...

• Work with multiple DoorDash teams to make improvements to our site performance, complete projects, and support projects for QA and training teams.

• Take ownership of new process development, ensuring its successful implementation and adoption.

• Be a Culture Champion and promoter of our team and company values.

• Oversee a medium sized team with Supervisors and Auditors.

• Assess employees' skills, performance, and productivity to identify areas of improvement in their initial 30 days on production.

• Promote brand/company values and our philosophy through all training and development activities.

• Effectively communicate with team members, trainers, and management.

• Partner with Supervisors to develop and deliver training.

• Manage the technologies and technical personnel required to develop, manage, and deliver training.

• As a Leader of Leaders, you will have an opportunity to develop and support the growth of your team.

We're excited about you because...

• A minimum of 4 years of experience in project leadership or supervision, demonstrating effective project management across multiple teams or orgs, and leading leaders.

• Proven track record in developing and implementing new processes organization-wide.

• Strong expertise in driving process enhancements, automation, and scaling projects org-wide.

• Demonstrated success in leading and collaborating on cross-functional projects and workstreams.

• Leadership and mentorship skills to guide and develop Project Leads.

• You are passionate about building and leading a culture focused on an amazing Merchant experience.

• You are a leader who can inspire and motivate teams and can build trust and influence peers and upper leadership.

• You know how to define a problem, identify the right stakeholders, figure out what your audience needs and how to measure success.

• Experience with curriculum design, adult learning & development, or education

• Experience in driving, coaching and improving learners KPI's during onboarding stage

• Experience in working with data using standard tools including G-Sheets, Sigma, and Tableau for data analysis, SQL desired but not required

• Proven record of handling multiple projects and working to tight deadlines

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.