Merchant Activations Escalations Specialist

DoorDash

4

(3)

Mexico City, Mexico

Why you should apply for a job to DoorDash:

  • 4/5 in overall job satisfaction
  • 67% say women are treated fairly and equally to men
  • 67% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support advancing women's careers via hiring, pay equity, and promotions. Women-owned businesses and leaders are spotlighted annually.
  • DoorDash offers autonomy for your ideas and dreams. You'll innovate and own your career journey, from conception to fine details.
  • DoorDash embraces diverse team needs. With flexible work approaches tailored to each team, members freely drive interactions and goals.
  • #3045976

    Position summary

    rs with a merchant mindset.

    You're excited about this opportunity because you will...

    • Resolve escalated Merchant inbound phone calls

    • Investigate case details to determine the root cause of case escalations; proactively inform merchants with next steps with their onboarding.

    • Communicate quickly, concisely, and effective with merchants and internal stakeholders

    • Synthesize complex problems & issues into actionable, easy to understand resolutions & recommendations

    • Complete thorough documentation and notation on Mx accounts

    • Deliver exceptional support experiences for Mx

    We're excited about you because...

    • You have a proven ability to develop customer empathy and articulate customer problems

    • Strong written and verbal communication skills, including ability to confidently advocate for customers with internal stakeholders with diplomacy

    • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

    • You are motivated by a challenge, and you approach problems with a positive attitude

    • You remain calm under pressure! You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situation

    Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

    We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

    The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

    About DoorDash

    At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

    DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

    Our Commitment to Diversity and Inclusion

    We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    If you need any accommodations, please inform your recruiting contact upon initial connection.

    Why you should apply for a job to DoorDash:

  • 4/5 in overall job satisfaction
  • 67% say women are treated fairly and equally to men
  • 67% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support advancing women's careers via hiring, pay equity, and promotions. Women-owned businesses and leaders are spotlighted annually.
  • DoorDash offers autonomy for your ideas and dreams. You'll innovate and own your career journey, from conception to fine details.
  • DoorDash embraces diverse team needs. With flexible work approaches tailored to each team, members freely drive interactions and goals.