Senior Associate, Drive - Strategy & Operations

nalyzing and diving into data to derive insights, guiding merchants on best practices for product strategy, and synthesizing learnings from merchant partners to help the product team build tools that will allow teams to increase their impact by 10x.

About the Role

You will play a pivotal role in driving company growth, particularly in the SMB segment, by optimizing and growing our store penetration and delivery volume from a large portfolio of merchants.

Your responsibilities will include:

• Grow the product line - Be responsible for growing a book of business within Platform through account management of new and existing partnerships

• Impact - As the voice of your merchant accounts, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day

• Analyze - Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants

• Experiment - Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence

• Scale learnings - Establish best practices for how to effectively manage Platform Partnerships and produce supporting materials. Develop and implement new initiatives, strategies, and programs to help increase your team's productivity and drive enablement across the organization

The best candidates will:

• Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data

• Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges

• Understand the importance of ownership and bias for action

• Be comfortable working in a fast-paced environment

You're excited about this opportunity because you will...

• Build deep and meaningful relationships with merchants, laser focused on helping them thrive

• Imagine, develop, and execute on workstreams from start to completion with little oversight

• Oscillate easily from strategic considerations to tactical execution

• Operate comfortably in ambiguous environments while maintaining a strong bias for action

• Communicate precisely dependent on audience and level of detail necessary to share

• Collaborate effectively with cross-functional team members across the organization

• Represent the DoorDash brand with humility and a customer-first mindset

We're excited about you because you...

• 2-4 years of experience in consulting / strategy / business development / operations / technology / client experience

• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment

• Excellent Excel skills (can perform complex functions); SQL knowledge preferred

• Experience in a complex or high-growth environment preferred

• Bachelor's degree required

Why You'll Love Working at DoorDash

We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies

We are operators - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day

We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers

We are one team - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location.Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.

$79,900-$117,500 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.