Senior Associate, Strategy & Operations

driven pathways that bring new merchants onto DoorDash - including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale. You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes. You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions.

You're excited about this opportunity because you will...

• Own the end-to-end strategy for acquiring new merchants through non-sales channels - from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions

• Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns

• Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps

• Build and optimize the non-sales acquisition funnel - measuring and improving every step from awareness through signed agreement to first successful delivery

• Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support

• Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs

• Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

We're excited about you because...

• You have 3+ years experience - in operations / project management / strategy consulting / product / technology /

• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business' strategic areas to improve homepage customer experience

• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement

• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.