ch, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
Your Primary Responsibilities:
Analysis of Applications Systems in order to prevent incidents from reoccurring
Expand knowledge base of operating procedures/runbooks for supported applications
Collaborate within the team to resolve application alerts and advance as needed
Gather requested documentation in support of ongoing audits requests
Complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
Ensure automation produces expected results within stated thresholds
Monitor Dashboard to provide better access to potential issues and future outages
Analyze proposed application design and provide feedback on potential gaps to business requirements
Complete renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:
Who We Are:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.