Associate Director Application Support Engineering

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Application Support Engineering Team Manager role specializes in leading, maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

• Leading a team of 6 -10 individuals across different locations supporting a number or applications

• Analysis of Applications Systems in order to prevent incidents from reoccurring

• Enforce the use, growth and keeping current the knowledge base of operating procedures/runbooks for supported applications

• Collaborate within the team to resolve application alerts and advance as needed

• Gather and coordinate the team to provide requested documentation in support of ongoing audits requests

• Lead team and participate in complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed

• Ensure automation produces expected results within stated thresholds

• Monitor Dashboard to provide better access to potential issues and future outages

• Analyze proposed application design and provide feedback on potential gaps to business requirements

• Complete renewals/service account password changes and certificate creation/renewals as scheduled

• Resolve production issues by leading Major Incident calls and engaging the proper parties needed

• Conduct Monthly Service Reviews with Development partners to go over KPI metrics

• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk

• Coordinate team schedule to confirm adequate support coverage

• Perform mid and end year reviews for those that directly report to you

****NOTE: The Primary Responsibilities of this role are not limited to the details above. ****

Qualifications:

• Minimum of 5 years of relevant Production support experience

• Minimum of 3 years of leading a Production Support Team

• Bachelor's degree preferred or equivalent experience

Additional Qualifications:

• Hands on experience in Unix, Linux, Windows, SQL, Oracle

• Knowledge of SaaS based applications

• ServiceNow and CA Autosys scheduler knowledge

• AWS or Azure experience would be an added benefit

• On call support with flexible work arrangement

• Champions a culture where honesty and transparency are expected.

• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.

• Collaborates and leads well within and across teams.

• Communicates openly with team members and others.

• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.