Client Connectivity Services Senior Analyst

Are you ready to explore a world of possibilities?

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Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

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Pay and Benefits:

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n- Salary range £23000-26000 per annum with bonus n- Comprehensive health and life insurance and well-being benefits, based on location n- Pension n- Paid Time Off and other leave of absence n- Flexible/Hybrid Work Arrangements n

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Why you'll love this job:

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The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.

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Your Primary Responsibilities:

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n- Gathers and validate required data obtained from clients to establish connection to DTCC’s network and supports any lifecycle changes n- Works with internal teams to implement relevant network and authentication configurations n- Performs data delivery configurations and verifications with strict adherence to procedures n- Navigates internal stakeholders to resolve client queries with little or no supervision n- Manages client expectations, in accordance with defined turnaround times n- Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements n- Supports client queries via email and over the phone n

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**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

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Talents Needed For Success:

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n- Bachelor’s Degree preferred but not essential n- Previous Administration experience highly desirable n- Excellent communication skills (oral and written) and customer service skills. n- Strong analytical and problem-solving skills. n- Well organized, ability to prioritize, meet deadlines, identify process risks and “red flags” n

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We offer top class training and development for you to be an asset in our organization! 

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Who We Are:

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DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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