Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits: n
n- Competitive compensation, including base pay and annual incentive n- Comprehensive health and life insurance and well-being benefits, based on location n- Retirement benefits n- Paid Time Off and other leave of absence n- Flexible/Hybrid Work Arrangements n
Why you'll love this job: n
The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will complete routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.
Your Primary Responsibilities: n
n- Gathers and validate required data obtained from clients to establish connection to DTCC’s network and supports any lifecycle changes n- Works with internal teams to implement relevant network and authentication configurations n- Performs data delivery configurations and verifications with strict adherence to procedures n- Navigates internal collaborators to resolve client queries with little or no supervision n- Manages client expectations, in accordance with defined turnaround times n- Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements n- Supports client queries via email and over the phone n- Troubleshoots internal alerts and resolves accordingly n- Accurately documents work performed applying the Knowledge Centered Service methodology n- Provides support over weekends and public holidays as required n- Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners n- Contributes to department projects and works to meet the team objectives n- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately n
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success: n
n- Minimum of 2 years of related experience n- Bachelor's degree preferred or equivalent experience n
Additional Qualifications: n
n- Excellent communication skills (oral and written) and customer service skills. n- Strong analytical and problem-solving skills. n- Well organized, ability to prioritize, meet deadlines, identify process risks and “red flags” n- Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe n- Good understanding of IT networking n
Who We Are: n
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, growing clarity and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
DTCC was established more than four decades ago to reduce risk in the financial markets by centralizing and streamlining the processing of securities transactions. Today, we stand at the center of global trading activity, processing over 100 million financial transactions every day, and maintaining multiple data and operating centers worldwide. Our employees work at the center of the ...