Lead Application Support Engineer

About this Opportunity n

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

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What You'll Do
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n- Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents n- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed n- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date n- Collaborate with internal teams to provide answers to application issues and escalate to as needed n- Validate and submit responses to requests for information from onging audits n- Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed n- Identify and implement automation opportunities to reduce manual effort associated with application monitoring n- Partner with development teams to provide input into the design and development stages of applications n- Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc) n- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately n n n

Sound Like You? n

n- Minimum of 6 years of related experience n- Bachelor's degree preferred or equivalent experience

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Additional Qualifications n

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n- Fosters a culture where honesty and transparency are expected. n- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. n- Invests effort to individually coach others. n- Builds collaborative teams across the organization. n- Communicates openly keeping everyone across the organization informed. n